Service Excellence
Doing service with empathy and enthusiasm
Content
- “Good service” versus “Service Excellence”
- Customer satisfaction and customer relations
- The first impression. a psychological phenomenon
- The four aspects of a message
- Rules and techniques of active listening
- Feedback – appreciation
Structure & effort
- 1-day workshop
- group exercises
- role games
- Feedback
- Peer-Coaching
Target groups
- Service staff
- Team leader
